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PPG REPORT

Hertfordshire and South Midlands Area Team

2014/15 Patient Participation Enhanced Service 

 

Practice Name: SOUTH OXHEY SURGERY

 

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG) (Component 1)

 

 

Does the Practice have a PPG? YES / NO

 

 

Method of engagement with PPG: Face to face, Email, Other (please specify) FACE TO FACE/POSTERS IN WAITING ROOM SURGERY WEBSITRE

 

 

Number of members of PPG: 5

 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

47.34

52.65

PPG

40

60

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

12

15

13

16

18

12

8

6

PPG

0

20

20

10

10

20

10

10

 

Detail the ethnic background of your practice population and PPG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

NA

 

 

 

 

 

 

 

PPG

NA

 

 

 

 

 

 

 

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

NA

 

 

 

 

 

 

 

 

 

PPG

NA

 

 

 

 

 

 

 

 

 

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

 

 

 

 

 

 

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 

 

 

 

 

  1. Review of patient feedback   (Component 2 – 30% of payment)

 

 

Outline the sources of feedback that were reviewed during the year: PRESCRIPTION BOX,EXTENDED OPENING HOURS FOR SURGERY, MORNING APPOINTMENTS WITH THE NURSE AND OVER THE TELEPHONE CONSULTATIONS WITH THE DOCTOR.

                                                                                                                             

 

 

 

 

 

How frequently were these reviewed with the PRG? EVERY 3 MONTHS

 

 

 

 

 

 

 

 

  1. Action plan priority areas and implementation   (Component 3 – 30% of payment)

 

Priority area 1

 

Description of priority area:   WAITING ROOM NO PRESCRIPTION BOX / COMMENT BOX THAT WAS SECURE

 

 

 

 

 

What actions were taken to address the priority?   WE INSTALLED A LOCKABLE BOX SO PATIENTS COULD PUT THEIR PRESCRIPTIONS AND ANY COMMENTS SECURELY AND CONFIDENTIALLY

 

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised): PATIENTS ARE CONFIDENT THAT ALL DETAILS ARE NOW SECURE AND CONFIDENTIAL AND NOT AVAILABLE FOR OTHER PATIENTS TO SEE. WE PUBLICISED THE OUTCOME ON OUR WEB SITE

 

 

 

 

 

 

 

 

 

 

Priority area 2

 

Description of priority area: AVAILABILITY OF TIMES TO SEE THE NURSE.

 

 

 

 

 

What actions were taken to address the priority? WE EXTENDED THE HOURS FOR THE NURSE BY STARTING EARLIER IN THE MORNING AND A LATER SURGERY IN THE AFTERNOON/EVENING

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised): PATIENTS ARE HAPPIER THAT THE NURSE IS AVAILABLE FOR MORE HOURS.   WE PUBLICISED THE RESULTS ON THE SURGERY WEBSITE

 

 

 

 

 

 

 

 

 

 

 

Priority area 3

 

Description of priority area: ACESS TO THE GP (TELEPHONE CONSULTATIONS)

 

 

 

 

 

What actions were taken to address the priority? THE DOCTOR WILL NOW TAKE CALLS IN THE EARLY MORNING BEFORE SURGERY STARTS, AFTER SURGERY, BEFORE EVENING SURGERY AND LATE AFTER EVENING SURGERY.

 

 

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised): PATIENTS FEEL HAPPIER TO TALK TO THE DOCTOR OVER THE TELEPHONE AND FEEL THAT IF THEY HAD MAKE AN APPOINTMENT THEY MAY OF HAD TO WAIT UP TO 2 DAYS TO SEE IN PERSON, AND MAY NOT HAVE BOTHERED TO TURN UP. BUT NOW THEY CAN SPEAK TO THE DOCTOR ON THE DAY. WE PUBLICISED ON THE SURGERY WEBSITE

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Progress on previous years (Component 4 – 40% of payment)

 

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

WE HAVE NOT BEEN IN THE SCHEME FOR A YEAR


 

  1. PPG Sign Off

 

 

Report signed off by PPG: YES/NO

 

Date of sign off:  30.3.2015

 

Has the report been published on the practice website? YES/NO

 

Please insert web-link to your report: SOUTHOXHEYSURGERY.NHS.NET

 

 

How has the practice engaged with the PPG:

 

How has the practice made efforts to engage with seldom heard groups in the practice population?

Has the practice received patient and carer feedback from a variety of sources?

Was the PPG involved in the agreement of priority areas and the resulting action plan?

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Do you have any other comments about the PPG or practice in relation to this area of work?

 

 

 

 

 

 

 

 

 

 

Please return this completed report template to england.enhancedservices-athsm@nhs.net no later than 31st March 2015. No payments will be made to a practice under the terms of this DES if the report is not submitted by 31st March 2015.



 
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