Hertfordshire and South Midlands Area Team
2014/15 Patient Participation Enhanced Service
Practice Name: SOUTH OXHEY SURGERY
- Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG) (Component 1)
Does the Practice have a PPG? YES / NO
Method of engagement with PPG: Face to face, Email, Other (please specify) FACE TO FACE/POSTERS IN WAITING ROOM SURGERY WEBSITRE
Number of members of PPG: 5
Detail the gender mix of practice population and PPG:
Detail of age mix of practice population and PPG:
Detail the ethnic background of your practice population and PPG:
Mixed/ multiple ethnic groups
Gypsy or Irish traveller
White &black Caribbean
White &black African
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:
- Review of patient feedback (Component 2 – 30% of payment)
Outline the sources of feedback that were reviewed during the year: PRESCRIPTION BOX,EXTENDED OPENING HOURS FOR SURGERY, MORNING APPOINTMENTS WITH THE NURSE AND OVER THE TELEPHONE CONSULTATIONS WITH THE DOCTOR.
How frequently were these reviewed with the PRG? EVERY 3 MONTHS
- Action plan priority areas and implementation (Component 3 – 30% of payment)
Priority area 1
Description of priority area: WAITING ROOM NO PRESCRIPTION BOX / COMMENT BOX THAT WAS SECURE
What actions were taken to address the priority? WE INSTALLED A LOCKABLE BOX SO PATIENTS COULD PUT THEIR PRESCRIPTIONS AND ANY COMMENTS SECURELY AND CONFIDENTIALLY
Result of actions and impact on patients and carers (including how publicised): PATIENTS ARE CONFIDENT THAT ALL DETAILS ARE NOW SECURE AND CONFIDENTIAL AND NOT AVAILABLE FOR OTHER PATIENTS TO SEE. WE PUBLICISED THE OUTCOME ON OUR WEB SITE
Priority area 2
Description of priority area: AVAILABILITY OF TIMES TO SEE THE NURSE.
What actions were taken to address the priority? WE EXTENDED THE HOURS FOR THE NURSE BY STARTING EARLIER IN THE MORNING AND A LATER SURGERY IN THE AFTERNOON/EVENING
Result of actions and impact on patients and carers (including how publicised): PATIENTS ARE HAPPIER THAT THE NURSE IS AVAILABLE FOR MORE HOURS. WE PUBLICISED THE RESULTS ON THE SURGERY WEBSITE
Priority area 3
Description of priority area: ACESS TO THE GP (TELEPHONE CONSULTATIONS)
What actions were taken to address the priority? THE DOCTOR WILL NOW TAKE CALLS IN THE EARLY MORNING BEFORE SURGERY STARTS, AFTER SURGERY, BEFORE EVENING SURGERY AND LATE AFTER EVENING SURGERY.
Result of actions and impact on patients and carers (including how publicised): PATIENTS FEEL HAPPIER TO TALK TO THE DOCTOR OVER THE TELEPHONE AND FEEL THAT IF THEY HAD MAKE AN APPOINTMENT THEY MAY OF HAD TO WAIT UP TO 2 DAYS TO SEE IN PERSON, AND MAY NOT HAVE BOTHERED TO TURN UP. BUT NOW THEY CAN SPEAK TO THE DOCTOR ON THE DAY. WE PUBLICISED ON THE SURGERY WEBSITE
- Progress on previous years (Component 4 – 40% of payment)
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
WE HAVE NOT BEEN IN THE SCHEME FOR A YEAR
- PPG Sign Off
Report signed off by PPG: YES/NO
Date of sign off: 30.3.2015
Has the report been published on the practice website? YES/NO
Please insert web-link to your report: SOUTHOXHEYSURGERY.NHS.NET
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority areas and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?
Please return this completed report template to email@example.com no later than 31st March 2015. No payments will be made to a practice under the terms of this DES if the report is not submitted by 31st March 2015.